Overflowing Counseling Services, TX respects your privacy and is committed to protecting the personal information you provide when visiting or interacting with our website.

This Privacy Policy explains how information may be collected, used, stored, and shared when you visit our website, submit a contact form, request information, schedule a consultation, enroll in a program, or otherwise interact with our online services.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you interact with our website, we may collect information that you voluntarily provide, including:

• Name

• Email address

• Telephone number

• Contact preferences

• Information submitted through contact or inquiry forms

• Appointment or consultation requests

• Information related to services you are interested in

• Group therapy inquiries or enrollment information

• Payment or billing information when applicable

• Other information you voluntarily provide

Please avoid submitting highly sensitive clinical information through ordinary website contact forms unless specifically instructed to do so.

2. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically through Wix, cookies, analytics tools, or similar technologies.

This information may include:

• Internet Protocol (IP) address

• Browser type

• Device type

• Operating system

• Approximate geographic location

• Pages viewed

• Time spent on the website

• Referring website or search engine

• Links or buttons clicked

• General website activity

• Cookie and analytics information

This information may be used to understand how visitors use our website and to improve website functionality, performance, accessibility, and marketing.

3. How We Use Information

Information collected through this website may be used to:

• Respond to questions or inquiries

• Contact prospective clients who request information

• Schedule consultations or appointments

• Determine interest in counseling services

• Process requests related to individual, couples, or group therapy

• Facilitate enrollment in programs when applicable

• Provide requested information

• Process payments when applicable

• Operate and maintain the website

• Improve website content and user experience

• Understand website traffic and visitor behavior

• Maintain website security

• Communicate important administrative information

• Comply with applicable legal or regulatory obligations

We do not use information submitted through the website to guarantee acceptance as a therapy client.

4. Therapy and Clinical Information

Information provided through a general website inquiry is different from information collected as part of an established professional counseling relationship.

Once an individual becomes a client, additional privacy and confidentiality protections may apply under federal and state law, professional ethical requirements, and the Practice's clinical policies.

Clients may receive separate privacy documentation, including applicable informed-consent documents and a Notice of Privacy Practices.

This website Privacy Policy is not intended to replace a HIPAA Notice of Privacy Practices or clinical informed consent.

5. Contact Forms

Our website may contain forms allowing visitors to request information, contact the Practice, request a consultation, or inquire about services.

Submitting a contact form does not establish a therapist-client relationship.

Although reasonable measures may be used to protect information transmitted through our website, no method of electronic communication can be guaranteed to be completely secure.

For this reason, please limit the amount of sensitive clinical information included in general website inquiries.

6. Email and Electronic Communications

If you contact Overflowing Counseling Services, TX by email or another electronic method, you acknowledge that ordinary electronic communications may have privacy and security limitations.

Email should not be used for emergencies.

Existing clients should use communication methods established with their clinician when discussing sensitive clinical information.

7. Scheduling and Client Portal Services

Our website may provide links to or integrations with third-party scheduling, client portal, electronic health record, or practice-management services.

Information submitted directly through those services may be governed by the privacy and security policies applicable to those platforms.

When you leave our website and use an external service, that service may have its own privacy policy and terms.

8. Wix

This website is created and hosted using Wix.

Wix may process certain information necessary to host the website, provide security, operate website functionality, analyze website performance, and provide other services used by the Practice.

Wix may also use cookies and similar technologies as part of its platform.

Your interaction with Wix-supported features may be subject to Wix's applicable privacy practices.

9. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on a visitor's device that help websites remember information and perform certain functions.

Cookies may be used for purposes such as:

• Website functionality

• Security

• Remembering visitor preferences

• Analytics

• Measuring website traffic

• Understanding website performance

• Marketing and advertising when enabled

Some cookies may be necessary for the website to function properly.

Other cookies may be optional depending on the website configuration and applicable requirements.

10. Analytics

We may use website analytics tools to better understand how visitors find and interact with our website.

Analytics may provide information such as which pages receive the most visits, how visitors reach the website, general geographic information, and how visitors navigate between pages.

This information helps us improve our website and understand which services or educational information visitors find useful.

11. Google Services

Our website or marketing activities may use services provided by Google, such as Google Analytics, Google Search Console, Google Business Profile, Google Ads, or related tools.

These services may collect or process certain technical, usage, or advertising-related information according to Google's applicable policies and the settings enabled by the Practice.

If advertising or analytics technologies are enabled, cookies or similar technologies may be used to measure website activity and campaign performance.

12. Advertising

Overflowing Counseling Services, TX may use online advertising to provide information about available counseling services or programs.

Advertising platforms may provide aggregated or technical information about campaign performance, such as impressions, clicks, website visits, or conversions.

We do not intentionally use advertising technologies to publicly disclose confidential therapy information.

Mental health information is sensitive, and we seek to use advertising and marketing tools responsibly and in accordance with applicable requirements.

13. Group Therapy Inquiries

Visitors may use this website to inquire about therapy groups or programs offered by Overflowing Counseling Services, TX.

Information submitted during an initial group inquiry may be used to respond to the prospective participant, provide program information, or arrange an appropriate screening or consultation.

Submitting an inquiry or payment does not necessarily guarantee admission into a therapy group.

Participants accepted into a therapy group may be required to complete additional clinical documentation and informed-consent agreements.

14. Payment Information

If payments are accepted through our website, payment information may be processed by Wix Payments or another third-party payment processor.

The Practice may not directly receive or store complete credit or debit card information when payment processing is handled by a third-party provider.

Payment processors may collect information necessary to authorize and process transactions according to their own privacy and security practices.

15. How Information May Be Shared

We do not sell personal information submitted through our website.

Information may be shared with service providers when reasonably necessary to operate our website or provide requested services.

Examples may include:

• Website hosting providers

• Scheduling platforms

• Practice-management systems

• Payment processors

• Email providers

• Analytics providers

• Information technology or security providers

• Other vendors supporting website operations

These providers may process information according to their respective agreements, privacy practices, and applicable legal obligations.

16. Legal Requirements

Information may be disclosed when required or permitted by applicable law.

For example, disclosure may be necessary to respond to a valid legal requirement, protect the security of our website, investigate fraud or misuse, or protect the rights and safety of the Practice or others.

Clinical information obtained within a therapist-client relationship may be subject to additional confidentiality protections and legal requirements.

17. We Do Not Sell Personal Information

Overflowing Counseling Services, TX does not sell personal information submitted through the website in exchange for money.

We also do not intentionally provide confidential therapy information to advertisers for their independent marketing purposes.

18. Data Security

We take reasonable administrative, technical, and organizational measures intended to protect information associated with our website.

However, no website, internet connection, email system, or electronic storage method can be guaranteed to be completely secure.

Visitors should use appropriate caution when transmitting personal or sensitive information online.

19. Data Retention

Information collected through the website may be retained for as long as reasonably necessary to respond to inquiries, provide requested services, maintain business records, meet legal or regulatory obligations, resolve disputes, maintain security, or fulfill other legitimate operational purposes.

Clinical records may be subject to separate retention requirements and Practice policies.

20. Your Privacy Choices

Depending on the technologies enabled on our website and applicable law, visitors may have options regarding certain cookies, analytics, or marketing technologies.

Browser settings may also allow visitors to block, delete, or limit certain cookies.

Disabling cookies may affect some website features.

21. Third-Party Websites

Our website may contain links to third-party websites, including scheduling platforms, client portals, professional directories, social media services, or other resources.

Overflowing Counseling Services, TX is not responsible for the privacy practices of websites or services that we do not control.

Visitors should review the privacy policies of third-party websites before providing personal information.

22. Social Media

Overflowing Counseling Services, TX may maintain professional social media accounts.

Interacting with the Practice through social media does not establish a therapist-client relationship.

Visitors and clients should avoid posting confidential or sensitive clinical information publicly or through social-media messaging.

Social media platforms have their own privacy practices and terms of service.

23. Children's Privacy

This website is not designed to knowingly collect personal information directly from children without appropriate authorization.

If services involving minors are offered, appropriate consent and privacy procedures will be addressed as part of the clinical intake process.

Parents and guardians should avoid submitting unnecessary sensitive information about a minor through general website forms.

24. Mental Health Emergencies

This website, its contact forms, email, and social media channels are not emergency services and are not continuously monitored.

If you are experiencing an immediate medical or mental health emergency, believe you may harm yourself or another person, or need immediate assistance, call 911 or go to the nearest emergency department.

In the United States, you may also call or text 988 to reach the Suicide & Crisis Lifeline.

25. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, technology, services, business practices, or applicable requirements.

When changes are made, the updated Privacy Policy will be posted on this page and the “Last Updated” date may be revised.

Visitors are encouraged to review this Privacy Policy periodically.

26. Contact Us

If you have questions regarding this website Privacy Policy or how information submitted through our website is handled, please contact:

Overflowing Counseling Services, TX
El Paso, Texas, United States

Please use the contact information provided on this website.

Existing clients with questions about the privacy of their clinical information should contact the Practice through the communication methods established for clinical services.